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Frequently Asked Questions

(Last Updated April 2, 2020)

Please see some of the answers to the Frequently Asked Questions for the portal and email.​​​​​​​​

When I click the email button it doesn't log me in directly. What is my login for the Office 365 email?

Student Email Login

Please note that the login for your student email is not the same as the MyCOD login.

The Email Password is the same as the MyCOD Password.

I want to change my password for my email. How do I make that change?

To reset your password you should use the MyCOD portal.

There are two methods you can use to change the password:

  1. If you have created your security questions:
    • From the MyCOD login page, you can click on the "Reset Password" link

    • Enter your username and click "Submit"

    • You will need to answer two of your security questions correctly to proceed

    • Type in your new password, confirm it and click the "Submit" button

    • The system will log you out and you must log in again with the newly created password

  2. If you have not set up the security questions:
    • After you have logged into the MyCOD Portal, click on the "Password Management" link on the left side of the page.

    • Type in your current password and click the "Sign In" button

    • In the Account Security page you can change your password by clicking the "Change Now" button

    • Type in your current password, new password, confirm the new password and click the "Update" button

    • The system will show you a confirmation message that the password was successfully changed

    • It is recommended that you click the "Back to Account Security" button and set your security questions by clicking the "Get Started" button

How many devices can I install Office 365 on?

You can install the desktop version of Office to 5 PCs or Macs, and download the Office apps on up to 5 tablets and 5 phones.

How do I forward my email to another email account?

These are the steps for forwarding your email to another account:

  1. Log into your email account from MyCOD portal.

  2. Open Outlook by clicking on the corresponding icon on the screen or from the menu in the upper left of the screen

  3. Once you have opened Outlook, click on the option icon in upper right (shaped like a gear)

  4. Click on "View all Outlook settings" near the bottom of the menu

  5. Click on "Forwarding" option in the Mail menu

  6. Check the "Enable forwarding" checkbox and enter the email address you want to forward to.

    You should also check the "Keep a copy of forwarded messages" as a back up if you cannot access the forwarding address.

  7. Click Save to save your changes and to activate the email forward.

If I have trouble installing Office 365, who do I contact?

First try the Office 365 help section (via the question mark in the upper right hand corner of the page next to your name) to find many of the common problems and solutions. If you continue to have trouble, you can contact Microsoft support.

Are there any tutorials to help me use Office 365?

There is free video-based training found at or via the Microsoft Channel found in YouTube

Do I keep control of my documents with my Office 365 access?

Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac.

What happens to my documents if I am no longer licensed to use the Office 365 services?

If you become unlicensed, you will lose access to all Office 365 apps and your documents inside.

Students become unlicensed when they they are no longer active students.

The documents in the One Drive app will be retained until the user account is deleted.

Accounts are only deleted when you haven't been an active student for one full year.

Is internet access required for Office?

Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription plans.

Internet access is also required to access documents stored on OneDrive, unless you install the OneDrive desktop app.

You should also connect to the Internet regularly to keep your version of Office up to date and benefit from automatic upgrades.
If you do not connect to the Internet at least every 31 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but cannot edit the documents or create new ones.
To reactivate your Office applications, simply reconnect to the Internet.

You do not need to be connected to the Internet to use the Office desktop applications, such as Word, Excel, and PowerPoint, because the applications are fully installed on your computer.

When I click on the WebAdvisor button it opens with Welcome Guest instead of logging me in. What do I do?

If you click on the WebAdvisor button and it opens to say "Welcome Guest" please close the page and clear your browsers cache.

Here are the instructions for the big four browsers:

  • Internet Explorer:

    Press CTRL + SHIFT + DEL when the browser is open to bring up the "Delete Browsing History" window. Select the bottom seven options and click Delete.

  • Google Chrome:

    Press CTRL + SHIFT + DEL when the browser is open to bring up the "Clear Browsing Data" window. Select All options and choose from "The beginning of time". Click the Clear browsing data button.

  • Mozilla Firefox:

    Press CTRL + SHIFT + DEL when the browser is open to bring up the "Clear All History" window. Choose "Everything" in the Time Range to clear section and click Clear Now.

  • Apple Safari:

    Open History menu and click "Clear History and Website Data" link.  Choose "all history" in the Clear option and click Clear History button.

After clearing the History cache you should close your browser and then reopen it.  Go back to and try to access WebAdvisor again.