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Frequently Asked Questions

Please see some of the answers to the Frequently Asked Questions for the portal and email.


Q. When I click the email button it doesn't log me in directly. What is my login for the email?

A. Student Email Login

Please note that the login for your student email is not the same as the MyCOD login.

Example: John Doe's MyCOD login is jdoe so his email login would be

The Email Password is the same as the MyCOD Password.


Q. How do I forward my email to another email account?

A. Forwarding your email

1. Log into your email account from MyCOD portal. MyCOD Email Button
2. Once logged in, click on the option icon in upper right (shaped like a gear) Settings Icon
3. Click on Mail under the "Your app settings" section Options Menu
4. Click on Forwarding under the Accounts section Shortcuts
5. Click the "Start forwarding" radio button and enter the email address you want to forward to Forwarding Section
6. Click Save to save your changes and to activate the email forward.  

Q. I want to change my password for my email. How do I make that change?

A. To reset your password you should use the MyCOD portal.

Once you have logged in, click on the Menu option at the top of the screen and choose "My Account".

On the left side of the account screen you click on "Reset Password".

Once the password has been reset it will work for ALL logins
(Canvas, WebAdvisor and MyCOD Email).


If you are unable to login into the MyCOD portal, you should click the "Forgot Password?" link on the login screen.

Insert your username and answer your security questions to reset your password.

If you have any trouble with the steps listed above, please go to the Admissions and Records window to receive assistance.

Q. When I click on the WebAdvisor button it opens with Welcome Guest instead of logging me in. What do I do?

A. ​If you click on the WebAdvisor button and it opens to say "Welcome Guest" please close the page and clear your browsers cache.
Here are the instructions for the big four browsers:
Internet Explorer:
Press CTRL + SHIFT + DEL when the browser is open to bring up the "Delete Browsing History" window. Select the bottom seven options and click Delete.
Google Chrome:
Press CTRL + SHIFT + DEL when the browser is open to bring up the "Clear Browsing Data" window. Select All options and choose from "The beginning of time". Click the Clear browsing data button.
Mozilla Firefox:
Press CTRL + SHIFT + DEL when the browser is open to bring up the "Clear All History" window. Choose "Everything" in the Time Range to clear section and click Clear Now.
Apple Safari:
Open History menu and click "Clear History and Website Data" link.  Choose "all history" in the Clear option and click Clear History button.
After clearing the History cache you should close your browser and then reopen it.  Go back to and try to access WebAdvisor again.